Frequently Asked Questions

On this page:

• Joining ISTAT & Purchasing a Membership
• Membership Costs, Benefits & Directory Access
• Member Portal Access
• Member Profile Updates (Password, Profile Photo, Communication Preferences, etc.)
• Renewing Membership & Updating Roster
• Accessing Membership Invoices
• Attending Events

Joining ISTAT:

I would like to join ISTAT. How do I purchase a membership?

If you are interested in joining ISTAT for the first time, click here and follow the steps to join.

If you believe you may already have an account with ISTAT, please do not create a new account, and instead, email istat@istat.org. If you transitioned to a new company, we will help you update your existing account.

Exploring Membership:

What are the benefits of joining ISTAT?

ISTAT offers an array of benefits to members. Click here to view ISTAT’s membership benefits.

How much does it cost to join ISTAT?

Pricing to join ISTAT can be found here. Please note, ISTAT memberships run on a calendar year. ISTAT does not prorate membership at any time of the year.

How can I access ISTAT's Membership Directory?

ISTAT offers an electronic membership directory to all members (please note, ISTAT no longer produces a printed directory). You must be a member of ISTAT to access the online directory. If you are a current member, click here for access.

Logging In:

I am a current member and need to access ISTAT’s new membership portal for the first time (to upload a profile photo, edit profile information, renew membership, etc.). How can I log in?

Read all instructions below before proceeding with Step 1:

1. You will need to reset your password by clicking here
2. Enter your email address associated with your ISTAT account
3. Click Reset My Password
4. The system will send you an email with a password reset link
5. Click the link in your email
6. Enter a new password, and click Change Password
7. The webpage will refresh, and you will be logged into your ISTAT account

I am a current member and need to log into my ISTAT profile (to upload a profile photo, edit profile information, renew membership, etc.). Where do I log in?

Visit istat.org and click the Login button in the upper right-hand corner of the screen. Follow the steps to log in.

Updating Your Account:

I am a current member but forgot my password. How do I reset my password?

Read all instructions below before proceeding with Step 1:

1. You will need to reset your password by clicking here
2. Enter your email address associated with your ISTAT account
3. Click Reset My Password
4. The system will send you an email with a password reset link
5. Click the link in your email
6. Enter a new password, and click Change Password
7. The webpage will refresh, and you will be logged into your ISTAT account

I am a current member and would like to change my password. How do I do this?

Read all instructions below before proceeding with Step 1:

1. If you are not already logged in, click here to log into your account
2. Click the round icon in the top right-hand corner of the screen and click Login
3. Click the round icon in the top right-hand corner of the screen and click Change My Password
4. Enter your current password
5. Enter your new password
6. Click Update

How do I add a photo to my ISTAT profile?

Read all instructions below before proceeding with Step 1:

1. Log into your member account by clicking here, and click Login under the round profile icon at the top right-hand corner of the screen
2. Click the round icon in the top right-hand corner of the screen and click My Profile
3. Click the pencil icon next to the silhouette in your profile
4. Click Browse Photos, or drag and drop your desired profile photo into the box
5. Crop photo as needed and click Save

How do I update the information in my ISTAT profile?

Read all instructions below before proceeding with Step 1:

1. Log into your member account by clicking here, and click Login under the round profile icon at the top right-hand corner of the screen
2. Click the round icon in the top right-hand corner of the screen and click My Profile
3. Click the My Info tab
4. Click the pencil icon, and edit information as needed
5. Click Update

How do I update my communication preferences?

Read all instructions below before proceeding with Step 1:

1. Log into your member account by clicking here, and click Login under the round profile icon at the top right-hand corner of the screen
2. Click the round icon in the top right-hand corner of the screen and click My Profile
3. Click the My Info tab
4. Scroll down to Communication Preferences
5. Select desired preferences
6. Note: Check the appropriate box to opt out of receiving the printed version of Jetrader magazine.

How do I renew my ISTAT membership?

For membership renewal instructions, visit our Membership Renewal page.

How do I renew someone else's ISTAT membership?

For membership renewal instructions, visit our Membership Renewal page.

How do I update my group's profile and add/remove members?

Only the group's primary contact can edit the group's profile and add/remove members. If you are the primary contact, please follow the steps below:

1. Log into your member account by clicking here, and click Login under the round profile icon at the top right-hand corner of the screen
2. When prompted, select the option to access your group account, as opposed to your personal/individual account
3. If you are not prompted, click the round profile icon at the top right-hand corner of the screen to enter the group account
4. Click the round icon again, and click My Profile
5. Click the pencil icon to edit the group’s profile information
6. Click the round icon in the top right-hand corner of the screen, and click Manage Org Contacts
7. Add or remove individuals as needed. If you need to purchase additional memberships for your employees, please email ISTAT at istat@istat.org for an invoice.

How do I register for an event?

Registration for ISTAT events takes place on ISTAT’s website. Upon registration opening, you may register for the event through the event’s registration page. Please review each event’s registration page to find details regarding rates, guest registration, and onsite registration. Please note, some ISTAT events require pre-registration. These events do not allow for walk-in registrations at the event.

How do I pay my ISTAT registration fee?

You may pay your registration fee at the time of registering online for the event. At the end of the process, the registration system will allow you to submit payment by credit card. If you wish to pay by check or wire transfer, please see your event invoice for additional instructions.

How do I add an add-on item, or amend my registration?

Upon registering, you received a confirmation email to the email address used during the registration process. Your confirmation email will include instructions to log back into your registration to add special events and/or make edits. If you do not see instructions, or have additional questions regarding your event registration, please contact registration@istat.org.

Can I receive a discount on my event registration fee?

ISTAT offers all members discounted rates to attend conferences. You can obtain the member rate by entering the email address associated with your ISTAT account when registering for the event. Beyond discounted member rates, ISTAT will contact you if you are part of a group that receives an additional discount. ISTAT does not offer group registration rates.

What is the dress code at ISTAT events?

ISTAT suggests business casual attire when attending its events. Check out what past delegates have worn for each event here.